This web page highlights the most common and essential ITSO related services that a student may need during your study in the University. This serves as a clear and concise catalog of essential IT services for quick and easy reference. We think this will be handy for our students, especially for those newcomers.
- IT Services for Students (Video)
- ITSO Network Account
- Intranet
- Wi-Fi Services
- Productivity & Collaboration Tools (Office 365)
- E-Learning & Online Learning
- Cybersecurity
- Computing Need
- On-Campus Printing Facilities (Video)
- Getting Help
For details of all other ITSO services not listed here, please refer to our “Service Catalog” in our ITSO web page, or refer to the “A-Z Service Guide” link in the portal web page.
ITSO Network Account
ITSO provides a wide range of central computing services, including access to the campus network, email, teaching tools, and many others. To use these computing services, a valid ITSO Network Account is required.
- New students: Account activation
- Forgot password
- Two-Factor Authentication (2FA) is required for nearly all campus logon services
- Sign in problem?
Intranet
The Student Intranet provides you a one-stop shop website to frequently accessed websites and applications (e.g. SIS, Canvas) offered from various departments and offices on campus.
Wi-Fi Services
W-Fi services are provided on campus, including student halls, for our users to have Internet access for their mobile devices through our eduroam service:
- Wi-Fi Services Summary Table
- Configuration Guides for eduroam Wi-Fi Services
- Wi-Fi Hotspot Locations
Productivity & Collaboration Tools (Office 365)
E-Learning & Online Learning
- Canvas E-Learning Platform - supported by CEI (Center for Education Innovation) and ITSO
- Zoom Meeting Solution
- Personal Response System (PRS)
- This useful tool allows students to have immediate respond to an instructor’s questions in class by using iPRS in HKUST iLearn app on their mobiles
- This useful tool allows students to have immediate respond to an instructor’s questions in class by using iPRS in HKUST iLearn app on their mobiles
Cybersecurity
- Secure Remote Access (VPN)
- Virtual Private Network (VPN) provides a method of securing communications when using your Computers / Mobile Devices from off-campus to access HKUST Network through the public Internet.
- Ivanti Secure Access client installation (formerly called Pulse Secure)
- Establish connection
- 2FA needed
- Virtual Private Network (VPN) provides a method of securing communications when using your Computers / Mobile Devices from off-campus to access HKUST Network through the public Internet.
- Security Tips
- Cyber criminals intensify their attack by leveraging the current atmosphere of reduced social interactions. They use email scams to trick you for monetary gain. Be vigilant.
- Cyber criminals intensify their attack by leveraging the current atmosphere of reduced social interactions. They use email scams to trick you for monetary gain. Be vigilant.
Computing Need
- Virtual Computer Barn
- High Performance Computing (HPC)
- Computer/Notebook Purchase
- HKUST Students' Union Electronics Fiesta 2024 for Students, Staff and Alumni
- HKUST Students' Union Electronics Fiesta 2024 for Students, Staff and Alumni
On-Campus Printing Facilities
Getting Help
- IT Support Chatbot
- Email Support: cchelp@ust.hk
- Helpline Support: 2358-6200 (Service Hours)
- Face-to-Face support: ITSO Service Desk (Room 2021, Academic Building via Lift 2) (Service Hours)
- PathAdvisor - a useful platform to assist you to find direction to your destination, e.g. lecture theatres, classrooms, offices, etc.
- Online Training (IT Services for Students)